Terms and Conditions

By creating an account and using the services provided at Plaza Royal, you are entering into a legally binding agreement with us. These terms and conditions govern your access to our games, payment systems, and any other features available on our platform. We encourage you to read this document in its entirety before you begin your journey with our casino.

Our team at Plaza Royal is dedicated to providing a fair, transparent, and secure gaming environment. By checking the box during registration, you acknowledge that you have read, understood, and accepted these rules. If you do not agree with any part of these terms, you should stop using our website immediately.

We may update these terms from time to time to reflect changes in the law or our internal policies. When significant changes occur, we will notify you through the contact details provided in your account or via a notice on our homepage. Your continued use of our casino after such changes constitutes your acceptance of the new terms.

Eligibility and Account Registration

To participate in the games offered at our casino, you must be at least 18 years of age or the legal age of majority in your jurisdiction, whichever is higher. We do not accept players from countries where online gambling is prohibited by law. It is your personal responsibility to ensure that your use of our services is legal in your specific location.

When you register an account with us, you must provide accurate and complete information, including your full legal name, date of birth, and current address. Creating an account with false information is a violation of our terms and may lead to the immediate closure of your account and the forfeiture of any winnings.

Each player is permitted to open only one account at Plaza Royal. If we discover that you have opened multiple accounts, we reserve the right to merge or close these accounts and void any bonuses or winnings associated with them. This policy is in place to ensure fair play and to prevent bonus abuse.

Identity Verification and KYC Procedures

As a regulated gaming platform, we are required to verify the identity of our players. This process, often referred to as Know Your Customer or KYC, is essential for preventing fraud and money laundering. We may request documents such as a government issued ID, proof of address, and proof of payment method at any time.

Our verification team works diligently to process your documents as quickly as possible. However, we ask for your patience during peak periods. You may be unable to withdraw funds from your account until the verification process has been successfully completed to our satisfaction.

In some cases, we may also request information regarding your source of wealth or source of funds. This is a standard procedure in the modern gaming industry designed to protect both our players and our business. We handle all personal data provided during this process in strict accordance with our privacy policy.

Deposits and Financial Transactions

We offer a variety of payment methods to make your experience at our casino as convenient as possible. When you deposit funds, you must use a payment method that is registered in your own name. We do not accept third party deposits, including those from family members or friends.

Funds deposited into your account should be used specifically for the purpose of placing bets on our games. We monitor all transactions to identify any suspicious activity. If we suspect that you are using our platform for currency exchange or other non-gaming purposes, we reserve the right to close your account.

Please be aware that some payment providers may charge fees for transactions. While we strive to keep our own fees to a minimum, we are not responsible for any additional costs imposed by your bank or card issuer. All deposits are processed instantly or within a short timeframe depending on the method chosen.

Withdrawal Policies and Processing

We aim to process withdrawal requests efficiently so you can enjoy your winnings. Before a withdrawal is approved, our finance department reviews the request to ensure that all gaming activity was fair and that all terms and conditions were met. This review process usually takes a few business days.

The minimum and maximum withdrawal limits depend on the payment method you have selected and your current status at our casino. If you have any active bonuses on your account, you must meet the specific wagering requirements before you can request a withdrawal of those funds.

We generally process withdrawals back to the same method used for the initial deposit. If this is not possible due to technical or legal reasons, we will work with you to find a suitable alternative, such as a bank transfer. Note that large withdrawals may be subject to additional security checks.

Bonuses and Promotional Offers

At Plaza Royal, we enjoy rewarding our players with various bonuses and promotions. Each offer comes with its own set of specific rules, which are mentioned in the promotional terms. By claiming a bonus, you agree to follow those specific rules alongside these general terms and conditions.

Most bonuses at our casino carry wagering requirements, which means you must bet a certain amount of money before the bonus funds can be converted into real cash. Not all games contribute equally to these requirements. For example, slots might contribute 100 percent while table games contribute significantly less.

We maintain a zero tolerance policy toward bonus abuse. This includes strategies like placing low risk bets to clear wagering requirements or using software to automate gameplay. If we determine that a player is abusing our promotional offers, we reserve the right to void the bonus and any associated winnings.

Responsible Gaming and Player Safety

We believe that gaming should always be a form of entertainment. Our casino provides several tools to help you manage your gambling habits, including deposit limits, loss limits, and session time reminders. We encourage you to use these tools to stay in control of your play.

If you feel that your gaming is becoming a problem, you can request a period of self exclusion. During this time, we will block your access to our website and take reasonable steps to prevent you from opening new accounts. We also provide links to professional organizations that offer support for gambling addiction.

Our staff is trained to recognize signs of problem gambling and may reach out to you if we notice concerning patterns in your behavior. We are committed to the safety of our community and take our social responsibility very seriously.

Prohibited Conduct and Fair Play

Maintaining a fair playing field is a top priority at Plaza Royal. Any form of cheating, including the use of bots, artificial intelligence, or collusion with other players, is strictly forbidden. We use advanced technology to monitor gameplay and detect irregular patterns.

You must not use our website for any illegal or fraudulent activities. This includes attempting to hack our systems, spreading malware, or using the chat features to harass other players or our staff. We expect all members of our community to treat each other with respect.

If we find evidence of prohibited conduct, we will take immediate action. This may include suspending your account, voiding your winnings, and reporting the activity to the relevant law enforcement agencies or regulatory bodies.