Privacy Policy

At Plaza Royal, we recognize that your privacy is of the utmost importance. This policy outlines how we collect, use, and protect your personal information when you interact with our casino. We are dedicated to maintaining the trust of our players by ensuring that all data is handled with the highest level of care and in full compliance with international data protection standards.

When you choose to play at our casino, you are entrusting us with your personal details. We take this responsibility seriously and have implemented robust security measures to safeguard your information from unauthorized access or disclosure. This document serves as a guide to help you understand your rights and our obligations regarding your data.

Information We Collect From You

To provide you with the best possible gaming experience, we need to collect several types of information. This includes personal identification details such as your full name, residential address, email address, and phone number. We also collect your date of birth to verify that you meet the legal age requirements for gambling in our jurisdiction.

Beyond basic contact details, we collect technical information when you visit our website. This includes your IP address, browser type, device information, and geographic location. We also keep records of your transactions, including deposit and withdrawal history, as well as your gaming activity and communication with our support team.

How We Use Your Personal Data

The primary reason we collect your data is to manage your account and provide our services. We use your information to process your financial transactions, verify your identity, and ensure that you are playing in a safe environment. At our casino, we also use your data to personalize your experience, offering you promotions and games that match your preferences.

We are also legally required to use your data for regulatory purposes. This includes monitoring for potential fraud, money laundering, or other illegal activities. By analyzing patterns of play and transaction history, we can maintain the integrity of our platform and protect both our business and our players from financial crime.

Legal Basis for Processing Data

Our processing of your personal information is grounded in several legal bases. First and foremost, we process your data to fulfill our contract with you, which allows you to use the services of our casino. Without this information, we would be unable to provide you with a functional account or process your winnings.

Additionally, we process data to comply with our legal and regulatory obligations. As a licensed gaming operator, we must adhere to strict rules regarding player identification and financial reporting. We also process certain data based on our legitimate interests, such as improving our website performance and ensuring the security of our IT systems.

Data Sharing and Third Parties

In certain circumstances, Plaza Royal may need to share your information with third party service providers. These include payment processors who handle your deposits and withdrawals, as well as identity verification agencies that help us confirm your details. These partners are strictly required to protect your data and use it only for the purposes we specify.

We may also be required to share your data with government authorities, regulatory bodies, or law enforcement agencies if mandated by law. This usually happens in the context of preventing crime or complying with a formal investigation. We never sell your personal information to third party marketing companies for their own commercial gain.

International Data Transfers

Because our casino operates on a global scale, your data may be transferred to and stored in locations outside of your home country. Some of these jurisdictions may have different data protection laws than your own. However, we ensure that any international transfer of data is protected by appropriate safeguards, such as standard contractual clauses.

Regardless of where your data is processed, we apply the same high standards of security and privacy. We work closely with our international partners to ensure that your information remains confidential and is handled in accordance with this policy at all times.

Cookies and Tracking Technologies

To enhance your experience at Plaza Royal, we use cookies and similar tracking technologies. Cookies are small files stored on your device that help us recognize you when you return to our website. They allow us to remember your preferences, keep you logged in, and analyze how visitors interact with our pages.

You have the choice to accept or decline cookies through your browser settings. However, please note that disabling certain cookies may impact the functionality of our casino and prevent you from using some of our features. We use both session cookies, which expire when you close your browser, and persistent cookies, which stay on your device for a set period.

Data Security and Retention

We use industry standard encryption technology to protect your sensitive information during transmission and storage. Our servers are housed in secure facilities, and we regularly audit our security protocols to stay ahead of potential threats. Access to your personal data is restricted to authorized employees who need it to perform their jobs.

We keep your personal information only for as long as is necessary to fulfill the purposes for which it was collected. This includes the duration of your membership at our casino and a subsequent period required by legal, tax, and regulatory requirements. Once the retention period has ended, we securely delete or anonymize your data.

Your Rights as a Player

As a player at our casino, you have several rights regarding your personal information. You have the right to request access to the data we hold about you and to receive a copy of it. If you believe that any information we have is incorrect or incomplete, you can ask us to correct it.

In certain situations, you may also have the right to request the deletion of your data or to object to its processing. You can also request that we limit the way we use your information. To exercise any of these rights, simply contact our privacy team, and we will process your request in accordance with the law.

Marketing Communications

From time to time, we would like to send you updates about new games, special offers, and events at Plaza Royal. We only send marketing communications to players who have given us their explicit consent to do so. You can change your marketing preferences at any time through your account settings or by clicking the unsubscribe link in our emails.

Even if you opt out of marketing, we will still send you essential service emails. These include notifications about your transactions, updates to our terms and conditions, and important security alerts. These communications are necessary for the ongoing management of your account.

Updates to This Policy

The digital landscape and gaming regulations are constantly evolving. As a result, we may update our privacy policy from time to time. Any changes we make will be posted on this page, and for significant updates, we will provide a more prominent notice or contact you directly.

We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our casino after any changes have been made indicates your acceptance of the revised policy.